01What is the difference between a stacker and a forklift?
A stacker lifts a pallet vertically between its support legs, so the pallet must be approached from the open side and the truck cannot pick a pallet off a truck bed. A counterbalance forklift carries the load outside the front wheels, so it can pick pallets from the floor or from a trailer without outriggers — but it needs a much wider aisle. Stackers are cheaper to buy and run; forklifts are more flexible.
02How do I know what lifting height I need?
Measure to the top of the highest beam you will place a pallet on, then add the pallet height and a clearance allowance of at least 100 mm. Do not size to the rack height alone — a 6 m rack with 1.2 m pallets and a 7.2 m top beam needs a truck that lifts to about 7.3 m. Also check the residual capacity: a truck rated 1.5 t at 500 mm load centre lifts less at full height with a long load centre.
03What aisle width do I need?
As a working guide: a hand pallet truck needs about 1.8 m to turn; a powered pallet truck about 2.0 m; a reach truck 2.4–2.8 m for stacking; a counterbalance forklift 3.5–4.0 m; a three-way forklift as little as 1.6 m. Always confirm with the truck drawing — the exact figure depends on the mast, the battery compartment and the load length.
04Lithium or lead-acid battery?
For a single shift with a charging room, lead-acid is usually cheaper over five years. For two or three shifts, lithium normally pays back within two years because you avoid a spare battery set, a battery room, watering and equalising charges — and opportunity charging during breaks keeps the truck working. Lithium also performs far better below freezing.
05Can you customise the truck for my application?
Yes. Fork length, overall width, lifting height, capacity, colour and branding are all customisable, and we build special trucks for drum handling, bricks, gas cylinders, crates and other non-standard loads. Send a drawing or a photo of the load and the working area and we will come back with a proposal.
06What is the lead time?
Standard models are typically 30–45 days from deposit, depending on the model and quantity. Customised trucks and AGV projects take longer. We will confirm the exact date in the quotation and keep you updated with production photos.
07How are the trucks packed for sea freight?
Trucks are wrapped and packed in plywood or wooden cases with a moisture barrier, or shipped in steel-frame racks for multiple units. We supply the packing list, fumigation certificate where required, and loading photos. A loading plan is available if you use your own forwarder.
08What warranty do you offer?
Twelve months from the date of shipment on the truck, covering manufacturing defects. Wear parts — wheels, brushes, seals and hydraulic oil — are excluded. We supply the failed part free within the warranty period; labour is the customer’s responsibility unless agreed otherwise.
09Do you supply spare parts?
Yes. Controllers, drive wheels, load wheels, handles, hydraulic power units, motors and seals are all available. Standard parts ship within 3–7 days. We recommend keeping a small critical spares kit with your first order — we will advise what to include.
10Can you supply CE documentation?
Yes. A CE declaration of conformity and the supporting technical file are available for the models covered by our CE scope. Tell us your destination country at the enquiry stage so we confirm the applicable documentation before the order is placed.
11What training do you provide?
We provide an operation and maintenance manual in English with every truck, plus a start-up video call if required. For fleet orders we can send a technician to site for commissioning and operator training — travel and accommodation at cost.
12Can I visit the factory?
Yes, and we encourage it. We are in Taizhou, Jiangsu — about one hour from Shanghai by high-speed rail and two hours from Nanjing. We can also arrange a live video walk-through of the production line and a demonstration of the model you are considering.
