After-Sales Service

A truck is only as good as the support behind it. Here is exactly what happens when something goes wrong, what the warranty covers, and how to get parts fast.

How It Works

Five Steps From Fault to Fixed

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1. Raise the issue

Email or WhatsApp us the model, serial number, a photo and a short video of the fault. The serial plate is on the chassis.

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2. Remote diagnosis

Our technician reviews it and replies within one working day with either a fix or a parts recommendation.

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3. Parts dispatched

Warranty parts ship free within 3–7 days by express. Paid parts are quoted and shipped on confirmation.

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4. Guided repair

We walk your technician through the replacement over video call — in English, with the manual pages shared.

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5. Confirm and close

You confirm the truck is running and we close the case. Every case is logged against the serial number.

Warranty

What the Warranty Covers

12 months from the date of shipment on the complete truck
Covers manufacturing defects in materials and workmanship
Failed parts supplied free of charge within the period
Technical support over video call for the life of the truck
Spare parts available for a minimum of 8 years from delivery

Not covered: wear parts (wheels, brushes, seals, hydraulic oil, fuses), damage from overload, accident, misuse, unauthorised modification, or failure to follow the maintenance schedule. Labour and travel are the customer’s responsibility unless agreed in writing before the order.

Spare Parts

Keep Your Fleet Running

Genuine parts for every model we have built. We recommend a critical spares kit with your first order — tell us your fleet and we will advise what to hold.